In Home treadmiull service

  • Onsite In-Home Treadmill Repair - What to expect?

    • Schedule a technician to come out to your home or place of business.
    • The technician will run diagnostic tests to find any problems you may be having.
    • If parts are needed we will provide an Estimate the next business day.
    • We'll inspect for other possible issues that cause fitness equipment breakdown.
    • If NO parts are needed to repair your fitness equipment our technician will
      complete the necessary repairs and perform a FULL maintenance during the first visit.
  • 1

What does a service call include?

  • Diagnostic Test
  • Trouble Shooting
  • Belt Adjustments
  • Proper Component Lubrication
  • Unit Recalibration
  • FULL Maintenance
  • Complete Under the Hood Cleaning
  • Complete Exterior Cleaning

Many treadmill problems can be repaired without parts. Minor/major adjustments and or lack of regular general maintenance may have your treadmill, elliptical or recumbent bike sounding like it's falling apart. Onsite has the experience to diagnose underlying issues.

Onsite Labor Warranty

Onsite Fitness guarantee!
All work performed includes a 60 DAY LABOR WARRANTY on ALL repairs made by Onsite.

  • Part Installations
  • Adjustments
  • Troubleshooting

It's Onsite's responsibility to decrease equipment down time by properly repairing the unit the first time.
Onsite has achieved this through training and hands on skills developed from years of experience repairing more than 100,000 units. Since 1998!

Manufacture Part Warranty

PART WARRANTY is based on manufactures warranty listed for each part.

Motors and frame components may have additional warranty compared to some other parts like rollers and belts which typically have a 30-90 day warranty.

Part failure due to neglect may be voided by the manufacture. This is why Preventive Maintenance and trained technicians are needed to properly diagnose the issue not just replace bad parts.

  • Stretched loose drive motor belt

    Stretched loose drive motor belt

    This drive belt is stretched twisting over 45 degrees from flat. The belt will need to be either tightened or replaced depending on wear and the ability to adjust the motor position. Some belts are 'Stretch Belts' and cannot be adjusted by the adjusting the motor.
  • Proper drive motor belt tension

    Proper drive motor belt tension

    Drive belts are best to tighten until the belt twists 45 degrees.
  • Cleaning under the hood

    Cleaning under the hood

    Cleaning components under the hood help from debris sucking up inside the motor and coating electrical components. Onsite techs have seen almost everythingunder the hood.
  • Properly spaced speed reed sensor to roller

    Properly spaced speed reed sensor to roller

    The typical spacing of your speed reed sensor aligned with the roller magnet is 1/4". Some models very from 1/8" to 3/8". Adjust between these spacing until the speed has a steady reading on the console with distance progressing.
  • Diagnosing using a voltage meter

    Diagnosing using a voltage meter

    Proper diagnostics can be performed with a simple voltage meter. Onsite technicians utilize voltage meters.
  • Previous technician used Locktight on motor pulley

    Previous technician used Locktight on motor pulley

    A Columbus Ohio technician, not from Onsite had used red Locktight to stop a drive belt from slipping. This gunked up the roller pulley grooves so bad the gunk had made it onto the walkbelt which then blew the control board. Cleaning took over 2 hours until the parts could be reassembled with a new walkbelt and controller.
  • Previous technician used Locktight on front roller

    Previous technician used Locktight on front roller

    A Columbus Ohio technician, not from Onsite had used red Locktight to stop a drive belt from slipping. This gunked up the roller pulley grooves so bad the gunk had made it onto the walkbelt which then blew the control board. Cleaning took over 2 hours until the parts could be reassembled with a new walkbelt and controller.
  • Drive belt debris are a sure sign if problems

    Drive belt debris are a sure sign if problems

    In this situation a machine will need a new drive belt as well as another mechanical part depending on the root cause of the issue. Bad idler pulley, loose belt, bad bearings are few issues to start with.
  • Several year old assembly issue gone wrong

    Several year old assembly issue gone wrong

    After many years with the treadmill in the same location, our tech located a pinched harness that has worked it's way through the protective coating over the years of use. You never know when a bad assemblers issues will come to light.
  • Moving disassembly and assembly

    Moving disassembly and assembly

    If you need to move and pack up your fitness equipment for the movers we can help.
  • Assembly damage on upright wire harness

    Assembly damage on upright wire harness

    Some delivery companies who assemble treadmills become the cause for service to your home.
  • Weight System Disassembly and Reassembly

    Weight System Disassembly and Reassembly

    Customer needed to move and asked us to disassembly and reassemble the weight system at a new location. End result, we got the job done!