In-Home Repair

In Home treadmiull service

Onsite In-Home Treadmill Repair - What to expect?
- Schedule a technician to come out to your home or place of business.
- The technician will run diagnostic tests to find any problems you may be having.
- If parts are needed we will provide an Estimate the next business day.
- We'll inspect for other possible issues that cause fitness equipment breakdown.
- If NO parts are needed to repair your fitness equipment our technician will
  complete the necessary repairs and perform a FULL maintenance during the first visit.

What does a service call include?

Diagnostic Test
Trouble Shooting
Belt Adjustments
Proper Component Lubrication
Unit Recalibration
FULL Maintenance
Complete Under the Hood Cleaning
Complete Exterior Cleaning

Many treadmill problems can be repaired without parts. Minor/major adjustments and or lack of regular general maintenance may have your treadmill, elliptical or recumbent bike sounding like it's falling apart. Onsite has the experience to diagnose underlying issues.

Onsite Labor Warranty

We stand behind our technicians and their skills. That's why we offer a 90 DAY LABOR WARRANTY on ALL repairs made by Onsite technicians.

Part Installations
Adjustments
Troubleshooting

It's Onsite's responsibility to decrease equipment down time by properly repairing the unit the first time.
Onsite has achieved this through training and hands on skills developed from years of experience repairing more than 100,000 units. Since 1998!

Manufacture Part Warranty

PART WARRANTY is based on manufactures warranty listed for each part.

Motors and frame components may have additional warranty compared to some other parts like rollers and belts which typically have a 30-90 day warranty.

Part failure due to neglect may be voided by the manufacture. This is why Preventive Maintenance and trained technicians are needed to properly diagnose the issue not just replace bad parts.

Schedule Service Today!

Stretched loose drive motor belt

This drive belt has stretched and twists over the recommended no more than 45 degrees twist from flat. The stretched drive belt will need either tightened or replaced depending on wear. Some belts are 'Stretch Belts' with no motor adjustment.
Proper drive motor belt tension

Motor drive belts are best tightened no more than 45 degrees twist. Newer treadmills come with stretch belts that are twisting only 30 degrees from flat position.
Cleaning under the hood

Cleaning components under the hood help from debris sucking up inside the motor and coating electrical components. Onsite techs have seen almost everything under the hood.
Properly spaced speed reed sensor to roller

The typical spacing of your speed reed sensor aligned with the roller magnet is 1/4". Some models very from 1/8" to 3/8". Adjust between these spacing until the speed has a steady reading on the console with distance progressing. Some treadmills do not have a sensor.
Diagnosing using a voltage meter

Proper diagnostics can be performed with a simple voltage meter. Onsite technicians always utilize voltage meters to properly diagnose equipment.
Previous technician used Locktight on motor pulley

Another technician, not from Onsite had used red Locktight to stop a drive belt from slipping. This gunked up the roller pulley grooves so bad the gunk clogged the pulley ribs made it under the walk belt. This gunk caused so much friction blowing the control board. Cleaning took over 2 hours before reassembling installing a new walkbelt and control board
Previous technician used Locktight on front roller

A Columbus technician, not from Onsite had used red Locktight to stop a drive belt from slipping. This gunked up the roller pulley grooves so bad the gunk had made it onto the walkbelt which then blew the control board. Cleaning took over 2 hours until the parts could be reassembled with a new walkbelt and controller.
Drive belt debris are a sure sign if problems

In this image situation a machine will need a new drive belt as well as another mechanical part depending on the root cause of the issue. Bad idler pulley, loose belt, and bad bearings name a few issues we start troubleshooting.
Several year old assembly issue gone wrong

This damage took many years while the treadmill stayed in the same location. Our tech troubleshooted a pinched harness that had worked it's way through the protective coating. Many issues are caused by poor or improper assembly. Try to hire an experienced trained technician.
Moving disassembly and assembly

Do you need to move and plan on taking your fitness equipment? Onsite can help dis-assemble the movers and re-assemble the fitness equipment at the new location.
Assembly damage on upright wire harness

Many delivery companies become assemblers and at times destroy something they shouldn't have. Maybe it was uncle Bob trying to lend a hand, things happen. We fix those problems.
Weight System Disassembly and Reassembly

Customer needed to move and asked us to disassembly and reassemble the weight system at a new location. End result, we got the job done!